Returns & Refunds

At SLEEK SHOP, your satisfaction—and your pet’s happiness—means everything to us. If something isn’t right, we’re here to help.

✅ Return Eligibility

We accept returns within 30 days of the delivery date if:

  • The item is unused, unopened, and in its original packaging

  • You have a valid proof of purchase (order number or receipt)

⚠️ Non-returnable items include:

  • Perishable goods (e.g., pet food, treats, supplements)

  • Opened grooming or hygiene products

  • Gift cards

  • Clearance or final sale items

  • Personalized or custom items

💰 Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping charges are non-refundable, unless the return is due to our error (wrong or damaged item).

🔄 Exchanges

Need a different size or item? We’re happy to offer exchanges for eligible products. Contact us first to ensure item availability.

📦 How to Start a Return

  1. Email us at [Insert Email] with your order number and reason for return.

  2. We'll provide return instructions and a return shipping address.

  3. Carefully pack the item(s) and ship them back.

    • Return shipping is the customer’s responsibility unless the item was incorrect or defective.

🚚 Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 7 days of delivery with photos and your order number. We’ll make it right—quickly.